We take pride in ensuring that every order is carefully checked beforehand and packaged with care and attention to detail. 

We accept returns within 14 days of receiving your order for the following reasons: receiving a faulty product.

To be eligible for a return the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the returned product does not meet these standards, we have a right to refuse the return. If you return an item without contacting us prior, the item will be returned back to you.  

If your return is accepted, you are responsible for covering the cost of postage for your return. We strongly suggest using a tracked method of postage to ensure the item reaches us safely, we are not liable nor responsible for lost, stolen or undelivered parcels.

Items sent back to us without first requesting a return will not be accepted and it is within our right to not fulfil the return. In the rare incident where a product has been sent faulty, we will provide a full refund within 7-10 working days upon returning the item.

Kindly reach out to us through the contact page or via email at info@modestmoon.co.uk.